Store Manager / General Manager

About the role

The Store Manager is responsible for the overall financial success of the store, managing operations, staff, and customer experience. This role ensures sales and profitability goals are met while maintaining high standards for staff performance, customer service, and store operations.

Key responsibilities

• Acquire and maintain customers while protecting company assets.
• Manage store staffing, recruitment, training, coaching, and performance management.
• Develop strategies to increase customer base, store traffic, and profitability.
• Ensure store is properly staffed, managed, and compliant with company policies.
• Maintain store condition, visual merchandising, and merchandise availability.
• Review and approve lease agreements and oversee inventory management.
• Monitor quality control calls, perform weekly inventory reconciliation, and manage financial transactions.
• Maintain company vehicles and ensure safe operation.
• Ensure store safety and cleanliness for customers and team members.
• Train staff on best practices through hands-on coaching.
• Deliver and/or pick up merchandise periodically to maintain market knowledge.
• Confirm customer identification, collect payments, and obtain signatures on lease agreements.
• Perform other duties as requested by management.

Requirements & skills

• Bachelor’s degree preferred; 3 years retail management experience or equivalent coursework.
• Minimum 2 years managing and motivating staff in a competitive sales environment.
• Strong leadership, business judgment, and discretion.
• Knowledge of sales and customer service techniques.
• Proven coaching and staff development skills.
• Excellent communication and interpersonal abilities.
• High energy, results-driven, and strong organizational skills.
• Commitment to upholding company brand and protecting assets.

Why you’ll love this role

• Lead a store to financial success while developing and mentoring a high-performing team.
• Directly impact customer experience and operational excellence.
• Be part of a company that values leadership, results, and growth opportunities.